Intelligent Contact Center for BCM

Global Knowledge Canada
Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' It introduces Contact Center and Reporting for Contact Center on
the Business Communications Manager (BCM). You will learn how to set up and
manage Contact Center and Reporting for Contact Center.
What You’ll Learn
Upon successful completion of this course, you will be able to:
�Set up Contact Center for your BCM
�Set up Contact Center monitoring.
�Install and configure Reporting for Contact Center
�Generate reports using Reporting for Contact Center. ...''

Elements of this syllabus are subject to change.

Phone:1-800-COURSES

School Address:

Global Knowledge - Canada
535 Legget Drive
Suite 200
Kanata, ON K2K 3B8 Canada



Jobs & Resumes: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg
Houses & Roommates: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg
Travel Agencies: Calgary, Montreal, Ottawa, Toronto, Vancouver, Winnipeg

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