project communication, management, and leadership

global knowledge canada
calgary, edmonton, halifax, montreal, ottawa, quebec city, toronto, vancouver, winnipeg, canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' managing a successful project involves more than schedules, templates, and paperwork-it requires the application of strong interpersonal management skills to work effectively with people in a variety of roles.

the skills you’ll learn in this course will enable you to set clear stakeholder expectations anda communication management plan for any project. you’ll negotiate for and retain required resources,a solid team atmosphere, and adopt a successful leadership style for different situations. you’ll learn to manage conflict, set priorities, and use a systematic problem-solving process. with the aid of the hands-on case study exercises, you’ll learn toa motivating team atmosphere, delegate effectively, run efficient meetings, and, ultimately, manage your project successfully.

students pursuing college credit recommendation or continuing education units must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end of-class, multiple-choice assessment.

what you’ll learn


build and execute a communication plan
manage stakeholders and teams
negotiate for internal resources and with vendors
lead, manage, and motivate a dispersed team
manage conflicts, solve problems, and make decisions
delegate appropriately and manage stress
develop situational management styles
set clear expectations and priorities
hands-on case study exercises
this course features an evolving case study that puts you in charge of a large, international project. you’ll manage a team of over 300 members working in four countries as you execute multiple tasks, including:

create a stakeholder communication plan
develop a plan for managing expectations.
influence key stakeholders
conduct a negotiation between a project manager and customer around scope creep
create a motivation plan for a team with morale problems
deal with a dysfunctional project team
use systematic problem-solving and decision-making models
set clear project priorities
conduct a conflict role-play
delegate to on-site or remote team members
create a relief plan for a stressed-out team
course outline


1. roles and responsibilities of a project manager
communication and human resources knowledge areas
role of the project manager and key stakeholders
politics and protecting your project
2. building an effective communication plan
interpersonal communication methods
listening skills
balancing stakeholder interests
performance reporting
3. setting stakeholder expectations and matrix management
strong and weak matrix organizations
role of the expeditor, coordinator, and project manager
negotiating for and keeping resources
setting stakeholder expectations and buy-in
4. influencing and negotiating skills for project managers

power bases
influencing styles
types of negotiations
planning for a negotiation
5. cross-cultural and remote teams
the six successful project team processes
developing cultural competence
communicating across cultures
managing remote project teams
6. leadership
popular theories
four styles of effective project leaders
applying the right style
leadership and decision making
7. conflict on the team
the role of the project manager in conflict
signs, symptoms, and causes of conflict
five conflict resolution techniques
handling angry team members
8. setting stakeholder priorities
conflicting priorities within and across projects
setting constraint priorities with stakeholders
resource conflicts and workload histograms
shifting corporate priorities and your project
9. problem solving and decision making
seven-step model
assumptions and facts
generating alternatives
planning for implementation
10. motivation
popular theories
role of the project manager
create a motivating team environment
11. delegation skills for the project manager
why we don’t delegate
advantages and disadvantages
delegating easy jobs
delegating challenging jobs
12. running effective project meetings
setting the purpose and tone
running brainstorming or planning meetings
difficult people in meetings
running remote team meetings
13. stress and the project team
signs, symptoms, and causes of stress
seven stress keys
coping strategies
create your personal stress control checklist
this course was previously titled people skills for project managers. ...''

Elements of this syllabus are subject to change.

Phone:1-800-courses

School Address:

global knowledge - canada
535 legget drive
suite 200
kanata, on k2k 3b8 canada



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