cisco icm product part 1 and part 2 v7.0

hbfites
bangalore, karnataka, india

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' course objectives

after completing this course, the student will be able to:

* demonstrate an overall understanding of the cisco icm system, processes, and environment
* describe the features, functions, and capabilities of cisco icm
* configure a “generic�cisco icm system using the configuration manager tool
* create several call routing and administrative scripts using the script editor tool
* generate real-time and historical reports using webview’s standard report templates
* install and configure “generic�cisco icm system components including router, logger, aw, hds, nic, pg, and ipcc express gateway pg
* create routing options using a external sql database and an application gateway
* install a webview server and monitor the icm system
* install and utilize the support tools dashboard for monitoring and troubleshooting

course outline

1. course introduction
2. contact centers and routing
3. icm components and concepts
4. icm options and integration
5. icm routing
6. configuration of boston site
7. icm script editor
8. configuration labs
9. database routing
10. translation routing
11. adding a second site
12. icm reporting
13. architecture and deployment
14. lab design
15. lab software
16. building an icm instance
17. icm monitoring and troubleshooting ...''

Elements of this syllabus are subject to change.

Phone:080-42114114

School Address:

h b f i t e s
(a division of hbf networks pvt.ltd)
#70/, 2nd floor, 2nd cross,csi compound
mission road, bangalore-560 027

karnataka, india.



email: info@hbfites.com
mobile:+91-9886770046
web: http://www.hbfites.com



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