Enterprise Process Management

UHM Outreach College
Honolulu, Hawaii, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' In the post-reengineering business world, new job titles are emerging: Process Manager, Process Owner, Value Chain Manager, and Process Leader. Whatever you call this person in your organization, the responsibilities he or she shoulders are critical to long-term business success.

While management analysts debate the positives and negatives of the "reengineering revolution," one thing is undeniable: The most important impact of reengineering is the awareness of process it has created across all industries and sectors.

Managing business processes, the natural activities you perform that produce value, serve customers, and generate income, is the key to the success of your organization. It requires a broad set of skills and competencies that few professionals possess.

Process definition and reengineering are merely a starting point. Well designed processes may perform flawlessly for months or years but ultimately entropy, business evolution, and competitive forces will push you back to square one (or worse). To create and sustain your company`s strategic edge, process managers must be process-design masters and much more. They must:

Understand the relationships between operational effectiveness, corporate strategy, and customer satisfaction
Measure and manage cross-functional performance
Manage the process life cycle and process improvement initiatives
Balance your system`s technical capability with operational costs, market demand, and risk management
Recognize opportunities for process innovation
Remove technical and cultural barriers to process-focused management
Motivate functional managers to focus on business results and process customer objectives

This combination of technical skills, people skills, political acumen, and strategic creativity is difficult to achieve. The Enterprise Process Management seminar is your first step toward developing these competencies that are so critical to the success of your organization and your career.

You benefit most from this seminar if you are in one of the following positions:

Process manager, process owner, or process leader
Service line leader, value chain manager, or program manager
Mid- or upper-level functional manager with the responsibility for several processes or multiple links in your company`s value chain
Manager in a process-focused organization
Member of a process or organization redesign initiative
Process analyst or consultant supporting process manager(s)
Manager in need of process management skills to excel in the post-reengineering business world
...''

Elements of this syllabus are subject to change.

Phone:(808) 956-5666

School Address:

Outreach College
University of Hawai‘i at Mānoa
2440 Campus Road, Box 447
Honolulu, HI 96822 USA

Jobs & Resumes: Honolulu
Houses & Roommates: Honolulu
Travel Agencies: Honolulu

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