Training Course:ITIL Foundation (Certificate)School/Trainer:Synergy-Global Knowledge
Alexandria, Cairo, Egypt
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' The course gives a detailed introduction to the concepts, terms, definitions, goals, benefits and relationships within the core IT service management processes and function, according to the ITIL (Information Technology Infrastructure Library) best practice framework.
Based on principles described in ITIL’s Service Support and Service Delivery books, this course focuses on taking a holistic approach to IT Service Management through the use of processes, their respective relationships, and workflows. This course also prepares participants for the examination leading to the Foundation Certificate In IT Service Management, the prerequisite for the Practitioner and Service Manager levels of ITIL & ISO/IEC 20000 certification.
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Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.globalknowledge-eg.com/
Phone:+20 (0) 2 2290-2163, +20 (0) 2 2290-2148
School Address:
17 Al Ahram St., Tower B (5th Floor), Al Korba - Heliopolis Cairo 11341, Egypt
Jobs & Resumes: Alexandria, Cairo
Houses & Roommates: Alexandria, Cairo
Travel Agencies: Cairo
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