Moving from Technical Professional to Manager

New Horizons Malaysia
Kuala Lumpur, Kuantan, Penang, Petaling Jaya, Malaysia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Identify the functional requirements, roles, and skills of an IT Manager; leadership qualities, team building skills, and identify the basic infrastructure for setting up an IT system.

At Course Completion:
After completing this course, students will know how to: - Identify the functional requirements and the roles and skills of an IT manager. - Identify a position, advertise for it, interview candidates, and offer a job. - Identify leadership qualities and leadership styles and tactics. - Identify the basic requirements for building a team, handle team conflicts, communicate with team members, and overcome team stress. - Identify the basic infrastructure for setting an IT department, recover from downtime and disaster, maintain helpdesks, purchase software and hardware, deploy software updates, deal with security threats, identify company Web sites, host a Web site, and understand e-commerce.


Outline: Top
Lesson 1: Management and planning
Management basics
Recognizing the functional areas and goals
Discussing the functions of an IT manager
Management roles and skills
Organizing and staffing
Acquiring management and personal skills
IT planning
Understanding the planning framework
Planning strategically
Planning an IT project

Top
Lesson 2: Staffing an IT team
IT recruitment basics
Identifying a position
Identifying recruitment options
Interviewing candidates
Conducting an interview
Making a job offer


Lesson 3: IT team leadership
Effective leadership
Identifying leadership qualities
Leadership styles and tactics
Identifying leadership styles and behaviors
Identifying leadership tactics


Lesson 4: Managing a team
Team building
Understanding team-building fundamentals
Training a team
Understanding teamwork
Avoiding team conflicts
Team support
Communicating with team members
Overcoming communication barriers
Managing a team effectively
Overcoming team stress


Lesson 5: Managing the IT department
Networking
Understanding network inventory
Recovering from downtime and disaster
Managing helpdesks
Hardware, software, and security
Purchasing hardware and software
Selecting the right software
Dealing with security threats
Web sites
Understanding company Web sites
Hosting a Web site
Describing e-commerce
...''

Elements of this syllabus are subject to change.

Phone:+ 603-26946455

School Address:

3rd Floor, Wisma Thakurdas
Kuala Lumpur,16-1, Jalan Raja Laut 50350
Malaysia


Jobs & Resumes: Kuala Lumpur, Kuantan, Penang, Petaling Jaya
Houses & Roommates: Kuala Lumpur, Kuantan, Penang, Petaling Jaya
Travel Agencies: Kuala Lumpur,

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