Organizational Communication

New Horizons Malaysia
Kuala Lumpur, Kuantan, Penang, Petaling Jaya, Malaysia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' In this course, students will learn how communication flows within an organization and develop effective communication skills in different environment contexts and situations.

At Course Completion:
After completing this course, students will know how to: - Communicate effectively; define the theories of management; identify organizational types and characteristics; and plan communication flow. - Describe how communication skills and leadership are related; define the theories of motivation; and identify motivational tools, the impact of nonverbal behavior, and barriers to effective communication. - Identify the relational context, the factors that influence it, and the different personality types; and develop individual-organizational relationships. - Identify the various categories of technologies, the impact of technology on organizations, and the guidelines for applying technology in an organization. - Select an environmental context; manage stress and anger; and mediate conflict. - Identify degrees and characteristics of innovation; adopt and encourage innovation; and identify the aspects of change. - Identify different levels and types of power; identify strategies to manage diversity and to communicate in different cultures; and identify the steps and guidelines for empowerment.


Outline: Top
Lesson 1: Communication basics
Effective communication
Understanding communication terms
Communicating effectively
Organizational management
Understanding traditional theories of management
Understanding current theories of management
Understanding organizational context
Organization types and characteristics
Discussing organization types
Identifying organization characteristics
Discussing organizational environments
Communication flow
Identifying types of communication flow
Identifying communication networks
Identifying network roles
Analyzing communication

Top
Lesson 2: Leadership and motivation
Communication and leadership
Distinguishing between managers and leaders
Discussing management and leadership theories
Discussing organizational structure and design
Communication and motivation
Discussing theories of motivation
Identifying motivational tools
Understanding the impact of nonverbal behavior
Understanding barriers to effective communication


Lesson 3: Relational context and organizations
Relational context
Identifying a relational context
Identifying relationship categories
Relationships and organizations
Identifying personality types
Developing individual-organizational relationships


Lesson 4: Technology in the workplace
Workplace technology
Identifying categories of technology
Impact of technology
Identifying the impact of technology
Preventing communication overload
Technology guidelines
Discussing technology guidelines
Communicating electronically


Lesson 5: Context, stress, and managerial tools
Environmental context
Selecting an environmental context
Stress and communication
Managing stress and anger
Resolving interpersonal conflicts

Top
Lesson 6: Innovation and change
Aspects of innovation
Identifying degrees of innovation
Identifying innovation characteristics
Adopting and encouraging innovation
Aspects of change
Identifying aspects of change
Discussing communication strategies
Identifying stages of change
Discussing the effects of technology and communication


Lesson 7: Power, politics, and diversity
Power and communication
Discussing power basics
Diversity and communication
Identifying strategies to manage diversity
Communicating in different cultures
Empowerment and communication
Identifying steps for empowerment
Identifying guidelines for empowerment
...''

Elements of this syllabus are subject to change.

Phone:+ 603-26946455

School Address:

3rd Floor, Wisma Thakurdas
Kuala Lumpur,16-1, Jalan Raja Laut 50350
Malaysia


Jobs & Resumes: Kuala Lumpur, Kuantan, Penang, Petaling Jaya
Houses & Roommates: Kuala Lumpur, Kuantan, Penang, Petaling Jaya
Travel Agencies: Kuala Lumpur,

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