Professional Selling Over the Phone

New Horizons Malaysia
Kuala Lumpur, Kuantan, Penang, Petaling Jaya, Malaysia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Learning proper setup for a teleselling workplace, develop customer communication skills, maximize tele-call effectiveness, learn to develop prospect lists and build relationships, and gain close-sale skills.

At Course Completion:
After completing this course, students will know how to: - Prepare the tele-selling workspace, use the tele-selling aids effectively, and write an effective telesales script for a sales proposal. - Communicate effectively with customers during telesales calls, manage telesales calls, and maximize the effectiveness of the telesales calls. - Develop a list of prospective telesales customers, build and maintain relationships with prospects, implement the soft sell approach, and maintain a positive attitude. - Close the sale by resolving customers�objections and maximize the telesales performance by using cross-selling techniques and gaining customer feedback.


Outline: Top
Lesson 1: Preparing for telesales
Preparing the workspace
Organizing the teleselling workspace
Identifying teleselling aids
Preparing to write telesales scripts
Writing telesales scripts

Top
Lesson 2: Essentials of telesales
Communication essentials
Using voice effectively for teleselling
Improving listening skills
Understanding communication styles
Using questions for telesales
Handling telesales calls
Managing calls
Maximizing telesales calls


Lesson 3: Prospecting
Generating telesales prospects
Identifying methods to find telesales prospects
Using voice mail in telesales
Working with screeners
Interacting with prospects
Building a relationship with a prospect
Maintaining relationships with prospects
Cold call strategies
Using the soft sell
Maintaining a positive attitude


Lesson 4: Closing a sale
Closing sales over the telephone
Preparing for the close
Using the closing process
Addressing telesales challenges
Resolving telesales objections
Addressing telesales rejections
Maximizing telesales performance
Understanding cross-selling techniques
Gaining feedback from customers
...''

Elements of this syllabus are subject to change.

Phone:+ 603-26946455

School Address:

3rd Floor, Wisma Thakurdas
Kuala Lumpur,16-1, Jalan Raja Laut 50350
Malaysia


Jobs & Resumes: Kuala Lumpur, Kuantan, Penang, Petaling Jaya
Houses & Roommates: Kuala Lumpur, Kuantan, Penang, Petaling Jaya
Travel Agencies: Kuala Lumpur,

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