Resolving Conflict in the Workplace

Sauder School of Business
Vancouver, BC, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' In this course, you will gain valuable insights into the nature of workplace conflict. You’ll learn how to avoid conflicts and resolve them in a fair and considerate manner. You will leave with an action plan for applying a conflict resolution process in your organization.
Note: The course does not cover legal, contractual or societal conflicts.

Benefits of Attending

Attending this course will help you:
understand how you respond to conflict, and adapt your style to particular situations
identify behaviours and language that provoke conflict
respond more effectively to emotions
develop collaborative and communication skills
make unexpressed conflicts explicit, so they can be treated
mobilize mediation techniques to help others resolve conflicts
Course Content

Sources and types of conflict
How you respond to conflict, aggressive, assertive and problem-solving responses
Framing and defining conflict, developing and managing an effective conflict resolution process
Communication: obstacles to communication, using collaborative language, listening, speaking assertively
Making conflict OK: avoiding reactance, learning from conflict, fostering its creative potential ...''

Elements of this syllabus are subject to change.

Phone:604-822-8500

School Address:

Sauder School of Business
University of British Columbia
2053 Main Mall
Vancouver, BC
Canada V6T 1Z2

Jobs & Resumes: Vancouver
Houses & Roommates: Vancouver
Travel Agencies: Vancouver

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