business etiquette

New Horizons Singapore
Singapore, Singapore

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' understand the concepts of business etiquette and learn how to apply business etiquette rules in a wide variety of typical business situations.

at course completion:
after completing this course, students will know how to: - create a professional image, follow cubicle and office etiquette, and maintain positive office relationships. - use the internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace. - introduce people properly, be a good conversationalist, and follow proper etiquette in meetings. - display courtesy on the telephone, in voice mails, and in written communications.- follow proper etiquette at business functions and dinners, and identify formalsettings for business dining. - be a courteous traveler and prepare for international business trips.


outline: top
lesson 1: office protocol
office etiquette
understanding business etiquette
maintaining a professional appearance
cubicle and office etiquette
practicing cubicle etiquette
practicing office etiquette
office relationships
developing positive relationships with co-workers
avoiding rumors and gossip
developing relationships with superiors and staff
top
lesson 2: professional conduct
appropriate use of the internet
accessing the internet
ethical dilemmas
handling ethical dilemmas
maintaining loyalty and confidentiality
personal issues in the workplace
handling personal issues in the workplace

lesson 3: communicating in the workplace
introductions
introducing people
following etiquette while being introduced
conversations
making conversation
etiquette in meetings
understanding meeting protocol
conducting yourself properly in meetings

lesson 4: etiquette in communication
telephone courtesy
applying telephone courtesy
using voice mails and speakerphones
e-mail etiquette
using subject lines and e-mail signatures
composing the body of e-mail messages
writing guidelines
formatting a business letter
writing memos and informal letters

lesson 5: business functions
attending business functions
identifying types of business functions
following etiquette at business functions
business dining
identifyingsettings at formal dinners
following etiquette for business dining
handling utensils and napkins
applying basic rules of dining etiquette
top
lesson 6: traveling for business
the courteous traveler
being a courteous traveler
being courteous on an airplane, on a train, or in a car
following the rules of etiquette at hotels
international travel
understanding cultural orientation
showing respect to your hosts
...''

Elements of this syllabus are subject to change.

Phone:+65 6822 8282

School Address:

298 Tiong Bahru Road
Level 18 Central Plaza
Singapore 168730

Jobs & Resumes: Singapore
Houses & Roommates: Singapore
Travel Agencies: Singapore

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