Coaching

New Horizons Singapore
Singapore, Singapore

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' In this course, students will learn how to develop a coaching style and strategy that motivates employees effectively.

At Course Completion:
After completing this course, students will know how to: - Define coaching and identify the qualities of an effective coach; and build a coaching foundation and plan a coaching strategy. - Motivate employees by identifying their individual personality types; and build trusting coach-employee relationships. - Work through the coaching process of maintaining healthy coach-employee relationships, communicating expectations and goals, and evaluating employee performance. - Use language and nonverbal methods to clearly communicate your message; and retrieve the desired information by using effective questioning. - Support your coaching style by conducting productive face-to-face meetings and confrontations.


Outline: Top
Lesson 1: Fundamentals of coaching
Coaching overview
Comparing coaching and managing
Avoiding the coaching process
Identifying coaching characteristics
Discussing effective coaches
Coaching foundation and strategy
Establishing a coaching strategy

Top
Lesson 2: Coaching diverse employees
Personality styles
Understanding personality styles
Evaluating personality styles
Motivating personality styles
Trust relationships
Building trust relationships
Identifying factors for distrust
Overcoming distrust


Lesson 3: The coaching process
The coach-employee relationship
Building a healthy relationship
Maintaining a relationship
Objectives, expectations, and goals
Determining coaching objectives
Comparing expectations and goals
Setting suitable goals
Focusing on goals
Performance evaluation
Evaluating and monitoring performance
Providing positive and constructive feedback
Offering an effective reward


Lesson 4: Communication
Verbal communication
Communicating clearly
Avoiding distorted messages
Nonverbal communication
Identifying nonverbal communication
Interpreting nonverbal gestures
Effective questioning
Asking appropriate questions


Lesson 5: Interpersonal meetings
Face-to-face communication
Communicating face-to-face
Conducting a face-to-face meeting
Productive confrontations
Confronting an employee
...''

Elements of this syllabus are subject to change.

Phone:+65 6822 8282

School Address:

298 Tiong Bahru Road
Level 18 Central Plaza
Singapore 168730

Jobs & Resumes: Singapore
Houses & Roommates: Singapore
Travel Agencies: Singapore

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