Business and IT Systems, Processes and Applications

Sauder School of Business
Vancouver, BC, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Information technology (IT) and information systems (IS) are no longer supporting structures in business—they are now core to how organizations operate on a day-to-day basis. This course is an introduction to how and why technology is used throughout the modern organization. The course uses the concept of Enterprise Relationship Management (ERM) as a way of understanding how technology is used within organizations to manage interactions with stakeholders—customers, partners and employees. ERM acknowledges the critical importance that information plays in an information-intensive networked economy. ERM can be divided into three primary categories: CRM (customer relationship management) for managing customers, PRM (partner relationship management) for managing business partners such as suppliers and distributors, and employee relationship management for managing the daily work activities of employees. Additional topics include fundamentals of computer systems, software development lifecycle, system and application software, protocols and standards, outsourcing, and the organization and management of IT and IS.
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Elements of this syllabus are subject to change.

Phone:604-822-8500

School Address:

Sauder School of Business
University of British Columbia
2053 Main Mall
Vancouver, BC
Canada V6T 1Z2

Jobs & Resumes: Vancouver
Houses & Roommates: Vancouver
Travel Agencies: Vancouver

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