Training Course:Cisco IP Contact Centre Enterprise (Certificate)School/Trainer:Housley Communications Pty Limited
Sydney, NSW, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' The new release Cisco IP Contact Center Product Training v7.0 is based on updated Call Manager, IP IVR and ICM software. All labs have been rewritten and tested. New call flows have been created and are used as the basis to help students understand how to configure IP Contact Center and understand how it operates. The new course also includes coverage of CAD, the Cisco Agent Desktop, and expanded reporting.
Course Objectives
After completing this course, the student should be able to:
τ Accurately explain the IPCC solution concept
τ Identify solution models and their issues
τ Build a βclean orderβ?for an IPCC solution
τ Design an IPCC solution using all applicable components
τ Install, configure, test, and maintain IPCC components for the single-site environment
τ Formulate and implement IPCC call flows and routing
τ Use Ciscoβs standard IPCC deployment tools
τ Troubleshoot the IPCC solution set ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.housley.com.au/
Phone:+61 2 9954 4055
School Address:
Housley Communications Pty Limited
Level 6 Suite 4, 100 Walker Street
North Sydney NSW 2060 Australia
Jobs & Resumes: Sydney
Houses & Roommates: Sydney
Travel Agencies: Sydney
Search other schools for Cisco IP Contact Centre Enterprise training resources.
Other training courses offered by Housley Communications Pty Limited:
Cisco Data Centre Storage Networking
Cisco Data Centre Storage Networking Design
Cisco Data Centre Storage Networking Support
Cisco Intelligent Contact Manager
CCIE Voice
Cisco Unified Contact Center Express
Cisco Unified Customer Voice Portal Implementation
Advanced Services’ Cisco IPCC Enterprise PPDIOO
Cisco Unified Communications Manager Administration
Cisco Unified Communications Manager
Cisco Unified Communications Manager Migration 6
Cisco Unified Messaging
Cisco PGW 2200 Call Control
Cisco Voice Over IP
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Tips:
Besides Acquiring latest course information by the search form, Students can also leave their study interests here and let schools callback. |
|
| 
