Training Course:Cisco Unified Contact Center Express (Certificate)School/Trainer:Housley Communications Pty Limited
Sydney, NSW, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of Unified Contact Center Express (Unified CCX and Unified IP IVR as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts in the deployment of both IP IVR and IPCC Express as a contact center solution. Tasks include planning, installation, configuration, scripting, troubleshooting and application creation.
Course Objectives
After completing this course the student should be able to:
�Design and plan a Unified Contact Center Express and a Unified IP IVR implementation
�Install or discuss all CRS components, servers and clients
�Configure all CRS components
�Build workflow applications to exploit Unified IP IVR features and capabilities
�Build contact center workflows to exploit Unified Contact Center Express features and capabilities
�Deploy and use Agent and Supervisor Desktop software
�Deploy Outbound Preview Dialer for Unified CCX v5.0
�Troubleshoot installations and workflows ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.housley.com.au/
Phone:+61 2 9954 4055
School Address:
Housley Communications Pty Limited
Level 6 Suite 4, 100 Walker Street
North Sydney NSW 2060 Australia
Jobs & Resumes: Sydney
Houses & Roommates: Sydney
Travel Agencies: Sydney
Search other schools for Cisco Unified Contact Center Express training resources.
Other training courses offered by Housley Communications Pty Limited:
Cisco Data Centre Storage Networking
Cisco Data Centre Storage Networking Design
Cisco Data Centre Storage Networking Support
Cisco Intelligent Contact Manager
CCIE Voice
Cisco IP Contact Centre Enterprise
Cisco Unified Customer Voice Portal Implementation
Advanced Services’ Cisco IPCC Enterprise PPDIOO
Cisco Unified Communications Manager Administration
Cisco Unified Communications Manager
Cisco Unified Communications Manager Migration 6
Cisco Unified Messaging
Cisco PGW 2200 Call Control
Cisco Voice Over IP
Cisco Quality of Service
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Tips:
Besides Acquiring latest course information by the search form, Students can also leave their study interests here and let schools callback. |
|
| 
