Training Course:Cisco Unified Customer Voice Portal Implementation (Certificate)School/Trainer:Housley Communications Pty Limited
Sydney, NSW, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' The Cisco Unified Customer Voice Portal Implementation (CVPI)
v7.0 course defines the tasks necessary for the operation,
administration, management, and provisioning of Cisco Unified
Customer Voice Portal (CVP) as it is installed in a comprehensive
Cisco Unified Intelligent Contact Management (ICM) Enterprise
environment.
Course Objectives
Upon completing this course, you will be able to meet these
objectives:
�Explain the components, function, and call flow of a Cisco
Unified CVP solution when deployed in either a standalone or
comprehensive model.
�Group, summarize, and complete the steps necessary to
configure a functional Cisco Unified CVP comprehensive
deployment model with Cisco Unified ICM Enterprise.
�Demonstrate use of the six Cisco Unified ICM Enterprise
micro-applications available to support caller interaction with
Cisco Unified CVP.
�Install and configure the Cisco Unified CVP VXML solution for
Cisco Unified CVP.
�Execute all the steps required to configure a Cisco Unified
CVP environment to provide historical data and configure and
use the diagnostic features and tools to ensure end-to-end
serviceability.
�Architect a Cisco Unified CVP solution that is designed for
failover protection and high availability. Use the
recommended troubleshooting techniques to isolate and
correct system failures. ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.housley.com.au/
Phone:+61 2 9954 4055
School Address:
Housley Communications Pty Limited
Level 6 Suite 4, 100 Walker Street
North Sydney NSW 2060 Australia
Jobs & Resumes: Sydney
Houses & Roommates: Sydney
Travel Agencies: Sydney
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Cisco IP Contact Centre Enterprise
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Advanced Services’ Cisco IPCC Enterprise PPDIOO
Cisco Unified Communications Manager Administration
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Cisco Unified Communications Manager Migration 6
Cisco Unified Messaging
Cisco PGW 2200 Call Control
Cisco Voice Over IP
Cisco Quality of Service
Cisco Storage Networking Solutions
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