Demanding Customers

JER Online
Dawsonville, Georgia, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn’t right, but who is a customer, and who �with skill �will still be one in the future.
Once participants have completed this program, they will be able to handle more challenging situations professionally and calmly. Specifically they will be able to:
Understand why a customer might be shy.
Help an undecided customer come to a decision.
Deal with rude customers.
Educate an uninformed customer and create additional customer loyalty in the process.
Deal with a customer who isn’t right, but who is a customer, and who - with skill- will still be one in the future.
...''

Elements of this syllabus are subject to change.

Phone:1-866-537-5376

School Address:

JER GROUP,INC.
6625 Hwy 53East, Suite 410-246
Dawsonvile,GA 30534 USA

Jobs & Resumes: Dawsonville
Houses & Roommates: Dawsonville

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