Complaints And Angry Customers

JER Online
Dawsonville, Georgia, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they抣l encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with a process to help them meet the needs of the most challenging customer.

Once participants have completed this program, they will understand how to increase sales and customer loyalty by providing excellent customer service skills. Specifically they will be able to:
Understand why customers complain ?complaints result from your failure to meet expectations - and how to treat complaints as an opportunity to improve.
Use a systematic 6 step process to resolve complaints.
Understand Parent, Adult and Child behaviors ?recognising those behaviors in customers and controlling their own responses to keep interactions adult and productive.
Manage an angry customer. ...''

Elements of this syllabus are subject to change.

Phone:1-866-537-5376

School Address:

JER GROUP,INC.
6625 Hwy 53East, Suite 410-246
Dawsonvile,GA 30534 USA

Jobs & Resumes: Dawsonville
Houses & Roommates: Dawsonville

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