Managing Difficult Patrons With Confidence

JER Online
Dawsonville, Georgia, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Staff completing this course will be able to:
Apply a variety of communication techniques to positively manage various problem patron situations.
Apply a number of coping techniques to be able to maintain composure in stressful problem patron situations.
Determine when the problem patron cannot be satisfied and to whom and how to communicate this.
Decide when to call for security or the police.
Assist with reviewing, revising and/or creating library policies that address a variety of problem patron situations e.g. patron-conduct policy, unattended children policy, etc.
...''

Elements of this syllabus are subject to change.

Phone:1-866-537-5376

School Address:

JER GROUP,INC.
6625 Hwy 53East, Suite 410-246
Dawsonvile,Georgia 30534 USA

Jobs & Resumes: Dawsonville
Houses & Roommates: Dawsonville

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