effective communication and interpersonal skills

ndj consultants
pretoria, gauteng, south africa

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Teacher/Instructor: ndj consultants
Fee: r2 400,00 pp

Course Description:

'' module 1: increase productivity through effective communication:
we must communicate in such a way that we can be understood. we must always make sure that our communication is suited to the person receiving it and that it can and will be understood by them. particularly in serving the internal and external markets professional communication is vital. this module is designed to help delegates understand the processes which will make them more effective and increase their confidence and sense of achievement, by enabling them to master the principles and practices of effective, assertive communication.
�overcoming barriers to effective communication
�identifying and using different communication styles
�taking control through positive body language
�improving listening skills
�telephone etiquette
�email etiquette
�questioning skills
�assertiveness
�communicating with confidence
�creating a personal action plan to communicate more effectively

module 2: improving interpersonal relations and social interaction:
this module is designed to enhance participants�abilities to relate, communicate, understand and cooperate with others. it delivers key concepts and techniques that will maximise delegate’s interpersonal skills in order to develop and maintain a competitive advantage for your organisation.
�recognising your own style and behaviours
�how self-esteem affects confidence and influences behaviour
â€?understanding the other person’s perspective
�increase understanding of why it is important to build trust
�identify what types of situations create conflict for you
�handle challenging situations and people confidently
�confronting individual challenges which occur in the workplace
�dealing with criticism and confrontation
�giving and receiving constructive feedback
�persuading and influencing others
�how to shake hands
�small talk made easy
�moving from negative to positive ways of thinking
�building your self-esteem
...''

Elements of this syllabus are subject to change.

Phone:012-991 6668

School Address:

po box, 2941, faerie glen, 0043

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