Training Course:ITIL v3 Intermediate Qualification: Operational Support and Analysis (Certificate)School/Trainer:Learning Tree International Ltd. Edinburgh, London, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' You Will Learn How To
Prepare for and take the ITIL Intermediate Qualification: Operational Support and Analysis Exam Outline key activities for the Operational Support and Analysis processes in the context of the Service Lifecycle Achieve operational excellence by using the Operational Support and Analysis processes, activities and functions Evaluate the success of Operational Support and Analysis by applying key metrics
Course Benefits Successful implementation of ITIL Operational Support and Analysis best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimise the Operational Support and Analysis processes and gain the skills required to take the ITIL Intermediate Qualification: Operational Support and Analysis Certification Exam. ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.learningtree.co.uk/
Phone:0800 282 353
School Address:
Learning Tree International Ltd. Euston House 24 Eversholt Street London, NW1 1AD United Kingdom
Edinburgh Training and Conference Venue 16 St. Marys Street Edinburgh EH1 1SU United Kingdom
Jobs & Resumes: Edinburgh, London Houses & Roommates: Edinburgh, London Travel Agencies: Edinburgh, London
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Modelling for Business Analysis
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ITIL v3 Intermediate Qualification: Service Transition
ITIL v3 Intermediate Qualification: Service Design
ITIL v3 Intermediate Qualification: Continual Service Improvement
ITIL v3 Intermediate Qualification: Release, Control and Validation
ITIL v3 Intermediate Qualification: Planning, Protection and Optimisation
ITIL v3 Intermediate Qualification: Service Offerings and Agreements
ITIL v3 Intermediate Qualification: Managing Across the Lifecycle
ITIL v2: Achieving Foundation
ITIL v2: Change, Configuration and Release Management Practitioner
ITIL v2: Practitioner Agree and Define
Communication Skills
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