Training Course:ITIL v2: Practitioner Agree and Define Workshop (Certificate)School/Trainer:Learning Tree International Ltd. Edinburgh, London, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' You Will Learn How To
Prepare for and take the ITIL Practitioner Agree and Define (IPAD) Certification Exam Plan key activities for the Financial and Service Level Management processes Define the monitoring and reporting requirements of key performance indicators and achievements Organise the relationships between the Agree and Define processes Propose continuous improvements for the Agree and Define processes Optimise the Agree and Define processes
Course Benefits Successful implementation of Financial and Service Level Management ensures the timely delivery of agreed IT services and the cost-effective management of IT assets and resources. In this course, you learn how to plan, implement and optimise the Financial and Service Level Management processes. Through extensive workshops, you gain the skills necessary to take the ITIL Practitioner Agree and Define Certification Exam. ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.learningtree.co.uk/
Phone:0800 282 353
School Address:
Learning Tree International Ltd. Euston House 24 Eversholt Street London, NW1 1AD United Kingdom
Edinburgh Training and Conference Venue 16 St. Marys Street Edinburgh EH1 1SU United Kingdom
Jobs & Resumes: Edinburgh, London Houses & Roommates: Edinburgh, London Travel Agencies: Edinburgh, London
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Other training courses offered by Learning Tree International Ltd.:
ITIL v3 Intermediate Qualification: Service Transition
ITIL v3 Intermediate Qualification: Service Design
ITIL v3 Intermediate Qualification: Continual Service Improvement
ITIL v3 Intermediate Qualification: Operational Support and Analysis
ITIL v3 Intermediate Qualification: Release, Control and Validation
ITIL v3 Intermediate Qualification: Planning, Protection and Optimisation
ITIL v3 Intermediate Qualification: Service Offerings and Agreements
ITIL v3 Intermediate Qualification: Managing Across the Lifecycle
ITIL v2: Achieving Foundation
ITIL v2: Change, Configuration and Release Management Practitioner
Communication Skills
Influence Skills
Assertiveness Skills
Achieving Excellence in Customer Service
Responding to Conflict
Negotiation Skills
Facilitation Skills
Public Speaking
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