Cisco Unity Design and Networking (CUDN)

Convergent Communications, Inc.
Silver Spring, MD, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Cisco Unity Design and Networking (CUDN) is an advanced course for engineers responsible for the design of sustainable complex Unity solutions based upon customer requirements. Upon completion of this course, you should have a higher degree of confidence that the designs you provide for your customers meet the criteria of being sustainable and reducing post-deployment support requirements.

CUDN begins by reviewing the active directory, messaging, and phone switch components that shape the design of a Unity solution. Following this review students are provided an explanation of how an existing infrastructure impacts a large voicemail-only design, providing design rules to follow.

Rules for four key deployment models are defined which include: centralized call processing with centralized messaging (CCP-CM), centralized call processing with distributed messaging (CCP-DM), distributed call processing with centralized messaging (DCP-CM), and distributed call processing with distributed messaging (DCP-DM).

The final portion of the class focuses on design with coverage on repeatable design methodology that will assist in creating sustainable solutions, design solutions to meet special customer requests, and rules for designing a solution that must interoperate with legacy voicemail.


Course Objectives

After completing this course the student should be able to:

Explain the impact of different messaging environments (Domino/MS) upon a Unity design
Design a large voicemail solution
Network Unity with legacy voicemail systems
Explain approved Cisco Unity deployment models
Apply a repeatable design methodology
Design solutions that meet specific customer needs
Design solutions that interoperate with legacy voicemail system

Module 1 Infrastructure Components Affecting Unity Design

LESSON 1 DATABASE AND DIRECTORY COMPONENTS


About Unity Data and Message Storage
Why Unity Needs a Database
Common Characteristics of Directories
Why use a Directory?
Which Directories Can Unity Use?
LESSON 2 DIRECTORY WITH EXCHANGE 5.5

Exchange 5.5 Directory Structure
What is Stored in the Exchange 5.5 Directory?
About Exchange 5.5 Replication
How Exchange 5.5 Intrasite Replication Works
How Exchange 5.5 Intersite Replication Works
LESSON 3 DIRECTORY WITH WINDOWS 2000


Windows 2000 Active Directory Structure
What is a Forest?
What is Active Directory Schema?
What is a Domain?
Active Directory Naming Scheme
Active Directory Information Must be Replicated and Accessible
What are Sites?
LESSON 4 DIRECTORY WITH LOTUS DOMINO

About Lotus Notes Terminology
About Domino Terminology
Domino Directory Usage
What is Intra Domain to Domino Database Replication?
What is Inter Domain Domino Database Replication?
Domino Domains is Not the Same as a Windows Domain
LESSON 5 HOW UNITY INTERACTS WITH DIRECTORIES

Domains and the Directory
Domains and supported Directories
Unity Participation in Domains
Choosing Active Directory or Exchange 5.5 Directory
How Active Directory Coexistence with Domino Domains
Unity and Directory Design Specifications
LESSON 6 THE MAILSTORE WITH EXCHANGE 5.5

Supported Mailstores
What does the Mailstore Do?
How Exchange 5.5 Intrasite Directory Replication Works
How Exchange 5.5 Intrasite Message Routing Works
How Exchange 5.5 Intersite Directory Replication Works
How Exchange 5.5 Intersite Message Routing Works
LESSON 7 THE MAILSTORE WITH EXCHANGE 2000

Exchange 2000 and Unity
Exchange 2000 Relies on Active Directory
How Exchange 2000 Mailboxes Work
What are Exchange 2000 Routing Groups?
Exchange Operation Modes
What are Exchange 2000 Administrative Groups?
Exchange 2003
LESSON 8 COEXISTENCE OF EXCHANGE 5.5 AND EXCHANGE 2000

About Exchange
Active Directory Native Mode
Active Directory - Mixed Mode
Active Directory Connector
Exchange Mixed Mode Environment
Exchange Mixed Mode and Unity
Exchange Native Mode
Unity can Service Exchange 5.5 and 2000
LESSON 9 THE MAILSTORE WITH DOMINO

About Unity Message Routing on Domino
Windows Domains, Domino Domains, and Server Placement
Domino Named Networks
Benefit of DNN
Applying Mailstore Rules for Domino
LESSON 10 AUXILIARY COMPONENTS

What is the Role of CallManager (IP) In a Unity Design?
What is the Role of Legacy PBXs In a Unity Design
Supported Unity backup solutions
Security Constraints that Affect a Unity Design
Firewall Constraints that Affect a Unity Design
Monitoring issues that affect Unity design

Module 2 Large-Scale, Voicemail-Only Systems

LESSON 1 INFRASTRUCTURE CONSIDERATIONS

About Infrastructure Considerations
What are Voice Messaging Configurations Options
Ensuring Infrastructure Requirements are Met
What is Redundancy
What is Unity Digital Networking
What is SMTP Networking
LESSON 2 CAPACITY PLANNING CONSIDERATIONS

Advantages of Capacity Planning
Guidelines for Capacity Planning
What are the Capacity Planning Requirements for the Directory?
What are the Requirements if Unity uses Active Directory?
What are the Capacity Planning Requirements for Mailstore?
What are the Requirements if Unity uses Exchange 2000
Determining the number of Voice Mail Ports
Determining the number of Physical Servers
LESSON 3 DEPLOYMENT CONSIDERATIONS

About Deployment Requirements
Unified Messaging Migration Path Strategies
What are Unified Messaging Migration Paths
What are the Client Message Retrieval Options for VM and UM?
What are the Unity Assistant and Unity Administrator Access Issues
What are the Unity Assistant and Unity Administrator Access Solutions
" About Planning for TAC Support

Module 3 Cisco Unity Deployment Models
LESSON 1: DEPLOYMENT MODELS

Centralized Call Processing with Centralized Messaging Model
Centralized Call Processing with Distributed Messaging (CCP-DM)
Distributed Call Processing with Centralized Messaging Model
Distributed Call Processing with Distributed Messaging Model
Hybrid Model
LESSON 2: COMMON DIAL PLAN ISSUES

About Dial Plans
Dial Plan Issues in Unity Design
Unity Searches
Extensions and Alternate Extensions
About Dialing Domains
Issues with Dialing Domains & Non Networked Phone Systems
LESSON 3: COMMON BANDWIDTH PROVISIONING ISSUES

Provisioning Bandwidth
What Codecs are Supported By Unity
About G.711
About G.729a, G.726 & GSM 6.10
Codec Task List
General Considerations for Choosing a Codec
Networking Considerations for Choosing a Codec
Transcoding Considerations When Choosing a Codec
Scenario





LESSON 4: COMMON BRANCH OFFICES VOICE MAIL ISSUES

Unity Branch Offices Bandwidth Issues
What is SRST Fallback support for Branch Offices
About the SRST Connectivity Options
About Cisco Unity Express - New Solution for Branch Offices
What is Unity Express Branch Office Solution
LESSON 5: CENTRALIZED MESSAGING MODELS

Basic Centralized Messaging Options
Beginning the Unity Design Process
Designing Unified Messaging With Active Directory and Exchange 2000
Designing Unified Messaging with Exchange 5.5
Designing Unified Messaging with Domino
" Designing Unified Messaging With Active Directory and Mixed Mailstores
Designing Voice Mail with Active Directory and Exchange 5.5
LESSON 6: CENTRALIZED MESSAGING DESIGN RULES ...''

Phone:301 565-0138 Ext 6027

School Address:

1110 Bonifant Street
Suite 400
Silver Spring, MD
United States - 20910
Phone : 301 565 0138
Fax : 301 565 8159

Jobs & Resumes: Silver Spring
Houses & Roommates: Silver Spring

Cisco Unified Communications System Administration (UCSA) and Unified Communications System Engineering (UCSE)
Configuring Cisco IP/VC Solutions (IPVC)

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