ITIL V2 Foundation Certificate in IT Service Management

Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course provides comprehensive first-level training for anyone involved in support and delivery of IT Services. It is accredited by, and follows the syllabus specified by the Information Systems Examination Board of the British Computer Society (www.iseb.org.uk)
It culminates in an optional one-hour multiple-choice examination for the ISEB Foundation Certificate in IT Service Management and is a pre-requisite for the more in-depth Manager’s and Practitioner Certificate qualifications.
The course covers the fundamentals of the IT Infrastructure Library (ITIL) Service Delivery and Service Support publications as formulated by the UK Office of Government Commerce (OGC). ITIL provides vendor and technology independent set of best practice around how to manage IT services in the most efficient and effective way. It is rapidly becoming globally accepted as a starting point for service improvement and is supported by an associated BS/ISO Standard ISO/IEC20000. ...''

Elements of this syllabus are subject to change.

Phone:01635 281 888

School Address:

Mondale IT Solutions Ltd
Poplar House
Compton Road
East Ilsley
Newbury
Berkshire
United Kingdom
RG20 7LH

Jobs & Resumes: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Houses & Roommates: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Travel Agencies: London, Birmingham, Manchester, Leeds, Edinburgh, Bristol,

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