ITIL V2 Manager’s Certificate in IT Service Management

Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Service Support constitutes part one of the four stage manager’s certificate programme. Upon successful completion of this course delegates must attend the Service Delivery course before going on to sit the Service Support and Service delivery 3 hour exams.
This course provides comprehensive in-depth training in supporting IT services. It is accredited by, and follows the syllabus specified by the Information Systems Examination Board of the British Computer Society (www.iseb.org.uk) and forms one half of the training leading to the examinations for the ISEB Managers Certificate in IT Service Management (the other half being Service Delivery). The Foundation Certificate in IT Service Management is a prerequisite for this course and qualification.
The course covers the entire scope of the IT Infrastructure Libraryï¿?(ITILï¿? Service Support publication as formulated by the UK Office of Government Commerce (OGC) in detail and provides extensive case study based group exercises to reinforce how to apply the knowledge gained.
ITILï¿?provides a vendor and technology independent set of best practice around how to manage IT services in the most efficient and effective way. It is rapidly becoming globally accepted as a starting point for service improvement and is supported by an associated British (soon to be ISO) Standard; BS15000. ...''

Elements of this syllabus are subject to change.

Phone:01635 281 888

School Address:

Mondale IT Solutions Ltd
Poplar House
Compton Road
East Ilsley
Newbury
Berkshire
United Kingdom
RG20 7LH

Jobs & Resumes: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Houses & Roommates: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Travel Agencies: London, Birmingham, Manchester, Leeds, Edinburgh, Bristol,

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