ITIL V2 Practitioner Certificate in Change Management

Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This qualification covers the Service Management discipline of Change Management as described in the IT Infrastructure Library (ITIL) Service Support book. The qualification also covers ITIL Service Management principles in general, and the interdependencies between these and Change Management.

Course Content

I. Planning

The planning and implementation of the Change process
On completion of the course the candidate should be able to:

- understand the planning activities involved in implementation of Change Management and management of the change lifecycle
- understand the potential costs, benefits and problems associated with the implementation of Change Management
- know the objectives and scope of Change Management
- demonstrate an awareness of the support tools and techniques for Change Management

II. Prioritisation and Assessment

The checking, classifying and assessment of Requests for Change (RFCs)
On completion of the course the candidate should be able to:

- Prioritise RFCs based on business impact and urgency
- Assess the cost, benefit and risk of the proposed change
- Recognise when to utilise the emergency process
ISEB/SYLL/PCITSM/ChangeV1/0103 and agree which changes can be handled through the use of standard changes and change models
- Categorise the RFC for authorisation
- Develop a business justification for proposed changes in association with the change initiator

III. RFC Authorisation

Organising the RFC authorisation process and manage meetings of the CAB and CAB/EC.

On completion of the course the candidate should be able to:

- Schedule, arrange and prepare the agenda for regular CAB meetings
- Ensure the correct membership of the CAB based on the RFCs to be considered
- Ensure full and relevant information is made available to the CAB members
- Arrange CAB/EC and CAB/EC meetings as required
- Report on minor changes and authorised independently of the CAB
- Report on major changes passed to Senior Management
- Report on the use of standard change models
- Plan and schedule authorised changes
- Produce and manage the Forward Schedule of Change (FSC)
- Liase with initiators of rejected changes

IV. Building, Testing and Implementation

Oversee the building and testing of changes, and their subsequent implementation.

On completion of the course the candidate should be able to:

- Ensure that authorised changes are properly built
- Ensure that authorised changes are independently tested
- Ensure that authorised changes have back-out plans
- Co-ordinate the implementation of changes, liaising with Release Management as appropriate
- Co-ordinate the back-out of failed changes

V. Monitor and Report on Change Management

Monitor and report on the metrics of Change Management, and review the
effectiveness of the process.

On completion of the course the candidate should be able to:

- conduct change reviews
- identify and report on the metrics of the change process
- understand the significance and implications of the various metrics
- understand the need for and methods of auditing process compliance
- review Change Management processes identifying areas of weakness, instigating resolutions and recommending proactive improvements

VI. Interfaces and Dependencies

The appreciation and understanding of the scope of the Change Management process together with the interfaces and dependencies of the other Service Management processes.
...''

Elements of this syllabus are subject to change.

Phone:01635 281 888

School Address:

Mondale IT Solutions Ltd
Poplar House
Compton Road
East Ilsley
Newbury
Berkshire
United Kingdom
RG20 7LH

Jobs & Resumes: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Houses & Roommates: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Travel Agencies: London, Birmingham, Manchester, Leeds, Edinburgh, Bristol,

Search other schools for ITIL V2 Practitioner Certificate in Change Management training resources.

Systems Design & Implementation Techniques
Systems Development Essentials
Systems Modelling Techniques (UML)
The Organisational Context
Corporate Computing
ITIL V2 Foundation Certificate in IT Service Management
ITIL V2 Manager’s Certificate
ITIL V2 Manager’s Certificate in IT Service Management
ITIL V2 Practitioner Certificate in Configuration Management
ITIL V2 Practitioner Certificate in Problem Management
ITIL V2 Practitioner Certificate in Service Desk & Incident Management
ITIL V2 Practitioner Certificate in Service Level Management
ITIL V2-V3 Foundation
ITIL V2-V3 Manager
ITIL V3 Capability Certificate in Operational Support and Analysis
ITIL V3 Capability Certificate in Planning Protection and Optimisation
ITIL V3 Capability Certificate in Release Control and Validation

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: Try the search form on top of each page to find the latest course information, using course topic and location as keywords. Keep the course topic keyword short to get more results.