ITIL V3 Foundation Certificate in IT Service Management

Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The ITIL V3 Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management ï¿?Version 3 and is a pre-requisite for the further training in ITIL Version 3 that leads to the ITIL Expert Certificate in IT Service Management.

The ITIL framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation�s capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.
...''

Elements of this syllabus are subject to change.

Phone:01635 281 888

School Address:

Mondale IT Solutions Ltd
Poplar House
Compton Road
East Ilsley
Newbury
Berkshire
United Kingdom
RG20 7LH

Jobs & Resumes: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Houses & Roommates: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Travel Agencies: London, Birmingham, Manchester, Leeds, Edinburgh, Bristol,

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