Customer Care via Email

Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' By the end of the course you will be able to:
agree what a professional response to an email should look like and contain
identify your barriers and strengths when communicating via email
state the importance of using plain English and the Plain English Campaign
demonstrate a systematic approach to written communication ï¿?using the four block structure
discuss and review the use of appropriate grammar, punctuation and spelling
practice avoiding the use of too many words, clich�s and jargon
identify the effectiveness of using positive language and powerful words and phrases
examine ways of avoiding emotional responses
establish the customers preferred style and match it using words that will help the customer feel valued from your response
demonstrate composing a range of correspondence with fluency and style
critically review your own work and edit it accordingly.
...''

Elements of this syllabus are subject to change.

Phone:01635 281 888

School Address:

Mondale IT Solutions Ltd
Poplar House
Compton Road
East Ilsley
Newbury
Berkshire
United Kingdom
RG20 7LH

Jobs & Resumes: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Houses & Roommates: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Travel Agencies: London, Birmingham, Manchester, Leeds, Edinburgh, Bristol,

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