Manage Outsourced Service Providers

Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' By the end of the course you will be able to:
understand the criteria you should apply in making the decision to outsource
be prepared for the issues that will arise in requesting and receiving service provider tenders and questionnaires
judge which Service Provider is likely to best satisfy your Acceptance Criteria
understand the fundamental structure of a contract, service level agreements and quality plans, some of the major issues that could occur when using offshore providers, and the nature of the legalese found in Service Contracts
be aware of why, when and how to conduct Service Audit and Due Diligence
understand the main issues that will affect you at the time of change to the new provider
realise the measures metrics and service levels you expect of a service provider and the ways in which these may be gathered
be aware of the steps to be taken before contract review and be comfortable you have prepared sufficiently to negotiate renewal or cancellation
understand the added complexities in changing providers or bringing the service back in house.

...''

Elements of this syllabus are subject to change.

Phone:01635 281 888

School Address:

Mondale IT Solutions Ltd
Poplar House
Compton Road
East Ilsley
Newbury
Berkshire
United Kingdom
RG20 7LH

Jobs & Resumes: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Houses & Roommates: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Travel Agencies: London, Birmingham, Manchester, Leeds, Edinburgh, Bristol,

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