Training Course:The Manager’s Role in Customer ServiceSchool/Trainer:Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' By the end of the course you will be able to:
identify your internal and external customers
explain your role in the provision of customer service
clarify customer requirements and expectations
identify the resources required to ensure staff can fulfil their responsibilities
support your teams so they provide consistent excellent service
set personal and corporate customer service goals
contribute effectively to corporate customer service strategies
be an effective customer advocate.
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.mondale-training.co.uk/
Phone:01635 281 888
School Address:
Mondale IT Solutions Ltd
Poplar House
Compton Road
East Ilsley
Newbury
Berkshire
United Kingdom
RG20 7LH
Jobs & Resumes: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Houses & Roommates: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Travel Agencies: London, Birmingham, Manchester, Leeds, Edinburgh, Bristol,
Search other schools for The Manager’s Role in Customer Service training resources.
Other training courses offered by Mondale IT Solutions Ltd.:
Project Management for Non-project Managers
Report Writing for Business
Report Writing for IT Professionals
Secret of Success
Solve Problems and Make Decisions
Speed Reading
Stepping Up to Management
Technical Team Leading
Train the IT Trainer
Transforming Business Processes
Understand People and Conflict
Verbal Communication Skills
Leadership
Proactive Telesales
Achieving Customer Care Excellence
Stress and Time Management
Business Presentation Skills
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