Training Course:Proactive TelesalesSchool/Trainer:Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Call-control and questioning techniques
Complaint handling, use of voice and vocabulary
Telemarketing tips
Solution approach to telesales
Anticipating and dealing with client and receptionists’ objections
Seeking optimum commitment
Cross and up-selling techniques
Pro-active and re-active approaches
Planning, call and conversion ratios
Developing assertion and self confidence
Projects Include:
The Call
The Karen Day Exercise
Video Clip: The Outbound Call ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.mondale-training.co.uk/
Phone:01635 281 888
School Address:
Mondale IT Solutions Ltd
Poplar House
Compton Road
East Ilsley
Newbury
Berkshire
United Kingdom
RG20 7LH
Jobs & Resumes: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Houses & Roommates: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Travel Agencies: London, Birmingham, Manchester, Leeds, Edinburgh, Bristol,
Search other schools for Proactive Telesales training resources.
Other training courses offered by Mondale IT Solutions Ltd.:
Solve Problems and Make Decisions
Speed Reading
Stepping Up to Management
Technical Team Leading
The Manager’s Role in Customer Service
Train the IT Trainer
Transforming Business Processes
Understand People and Conflict
Verbal Communication Skills
Leadership
Achieving Customer Care Excellence
Stress and Time Management
Business Presentation Skills
Building Team Spirit
Negotiation Skills
Understanding Body Language
Sales Awareness for Non-Salespeople
Call Centre Skills
The Basic Principles of Selling
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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