Achieving Customer Care Excellence

Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Understanding the customers real needs by listening
Generating creative and imaginative service ideas
Managing complaints and recover incidents of service failure
Managing unrealistic expectations
The importance of the first impression
Identify the personal and organisational blocks to customer service
Introduce the service standards at every point of customer contact
Monitor and measure progress
The L.A.S.T. procedure for complaint handling
Projects Include:
The Disappointed Guest
The Distracted Guest
The Disruptive Guest
Video Clip: The Disruptive Guest ...''

Elements of this syllabus are subject to change.

Phone:01635 281 888

School Address:

Mondale IT Solutions Ltd
Poplar House
Compton Road
East Ilsley
Newbury
Berkshire
United Kingdom
RG20 7LH

Jobs & Resumes: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Houses & Roommates: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Travel Agencies: London, Birmingham, Manchester, Leeds, Edinburgh, Bristol,

Search other schools for Achieving Customer Care Excellence training resources.

Speed Reading
Stepping Up to Management
Technical Team Leading
The Manager’s Role in Customer Service
Train the IT Trainer
Transforming Business Processes
Understand People and Conflict
Verbal Communication Skills
Leadership
Proactive Telesales
Stress and Time Management
Business Presentation Skills
Building Team Spirit
Negotiation Skills
Understanding Body Language
Sales Awareness for Non-Salespeople
Call Centre Skills
The Basic Principles of Selling
Selling Value Added Solutions

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: You do not need to register before you can use most of our services. You will get a code for each posting ever made on this website. It is the key for you to remove the posting anytime by yourself.