Call Centre Skills

Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Call control, questioning techniques of voice and vocabulary.
How to handle stress in the call centre
How to deal with difficult customers
The correct way to receive an inbound call
How to screen and transfer a call
The correct way to handle customer complaints
How to handle abusive language
Build a fast rapport on the telephone
The use of positive strokes
How to improve the call centre shop window ...''

Elements of this syllabus are subject to change.

Phone:01635 281 888

School Address:

Mondale IT Solutions Ltd
Poplar House
Compton Road
East Ilsley
Newbury
Berkshire
United Kingdom
RG20 7LH

Jobs & Resumes: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Houses & Roommates: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Travel Agencies: London, Birmingham, Manchester, Leeds, Edinburgh, Bristol,

Search other schools for Call Centre Skills training resources.

Verbal Communication Skills
Leadership
Proactive Telesales
Achieving Customer Care Excellence
Stress and Time Management
Business Presentation Skills
Building Team Spirit
Negotiation Skills
Understanding Body Language
Sales Awareness for Non-Salespeople
The Basic Principles of Selling
Selling Value Added Solutions
Key Account Selling
Team Leadership Skills
Moving Into Sales Management
Managing Sales through Resellers and Distributors
Fundamentals of Project Management
Managing People in a Project Environment
Programme & Project Support Office Essentials

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