Winning and Keeping Profitable Customers

Northamptonshire Chamber of Commerce
Northampton, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Successful selling is a very difficult skill to master. Differentiating from the competition is vital to business success. The course covers the fundementals of the processes that a sales person requires in today’s business. Attitudinal approaches are the key to achieving the most for the learner

Why attend?

This course is designed to the very latest approaches to winning and keeping new and existing business. A large emphasis of this course is for the learner to gain a greater understanding of the buying motives of prospects and win more business from existing customers.

Who should attend?

The programme is designed for people who are new to face to face selling or need to refresh existing skills.

Topics covered include:

The skills and qualities of the professional salesperson
Understanding why people buy
Personal organisation and planning
Opening the meeting
Questioning and effective listening
Presenting tailored customer solutions
Closing techniques
Handling objections
By the end of this course you will be able to...

Identify customer behaviour styles when buying
Plan and prepare effectively prior to meeting a customer
Start the meeting with confidence
Listen and question the prospect whilst identifying opportunities
Create an impact when presenting a customer solution
Differentiating from the competition
...''

Elements of this syllabus are subject to change.

Phone:(01604) 490490

School Address:

Opus House, Anglia Way, Moulton Park, Northampton United Kingdom NN3 6JA

Jobs & Resumes: Northampton
Houses & Roommates: Northampton

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