Training Course:Psychology of Collection WorkshopSchool/Trainer:Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' The secret of successful collections lies in understanding and controlling the dynamics of human interaction. This two day workshop is aimed at building the relevant skills and does not follow the normal ‘lecture and role play�format used for giving knowledge. It is assumed that participants have the surface level knowledge of collection techniques. Dealt with in this workshop are the deeper, more advanced interpersonal and intrapersonal issues. The training method used makes the difference between participants leaving with knowledge of what needs to be done and leaving with the skills to do it.
Course Contents
Creating instant rapport regardless of resistance
Handling awkward people and situations
Understanding and controlling emotional reactions under stress
Self confidence on the telephone
Controlling aggression and passiveness to achieve assertiveness in all situations
Understanding the dynamics of guiding conversation
Understanding and stopping the psychological games that people play
Reading and using the subconscious signals sent out by others
Choosing the right approach at an early stage
The gentle art of letting other people use their strength against themselves
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.oaktree-training.co.uk/
Phone:(01284) 763040
School Address/Venue(s):
Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS
Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham
Search other schools for Psychology of Collection training resources.
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