Transforming Teams & Organisations

Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This course aims to equip delegates with the essential tools and techniques for establishing client focus and satisfaction during a consultancy intervention. This includes maximising the win-win relationship between a client and a consultant, the importance of delivering on time and on budget, exceeding client expectations and encouraging repeat business.

This course can be tailored and delivered in company.
Course Objectives
By the end of the course delegates will have:

Understood the importance of adopting an approach which supports their organisation’s brand identity and consultant’s integrity

Identified and used a range of consultancy skills and techniques

Practised consultancy skills in realistic scenarios

Reviewed the consultant’s role in ongoing account management and the identification of additional business possibilities

Developed an action plan for implementation in the workplace
Course Contents
The role of a consultant, whether external or internal
Standards of professional conduct
Understanding the consultancy model
Preparing a business case/cost/benefits
Terms of reference - definition and the meeting
Determining and understanding client needs
Client focus - demonstrating key skills
Consulting in different organisational cultures
International consulting
Building the client relationship
Operating at different levels
Managing meetings and expectations
Questioning and information gathering techniques
Overcoming obstacles and handling objections
Presenting results
Client politics
The consultant’s sales role in identifying and qualifying additional business opportunities
...''

Elements of this syllabus are subject to change.

Phone:(01284) 763040

School Address/Venue(s):

Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS

Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham

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