Training Course:Advanced Telephone Collection SkillsSchool/Trainer:Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This course focuses on the development and perfection of the skills needed for successful telephone collections.
The training is designed to be interactive and participation is encouraged at all stages.
Course Contents
A Self Assessment
A health check on current methods of collection
Account Queries
Welcoming complaints
Turning around negative situations
Voice Projection
Expression and tone
Persuasive Language Patterns
Use of terminology
Devising standard phrases
Using positive words and phrases to gain rapport
Difficult Debts
Identifying the real problem
Methods to deal with them
Effective Negotiation
The gentle art of persuasion
The negotiation process
Tips and tactics
Identifying customer type and building rapport
Practical Exercises
Negotiation exercises to reach the win/win situation ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.oaktree-training.co.uk/
Phone:(01284) 763040
School Address/Venue(s):
Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS
Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham
Search other schools for Advanced Telephone Collection Skills training resources.
Other training courses offered by Oak Tree Management & Training Ltd.:
Fast Track Project Teams
Principles & Practices of Lean Manufacturing
Problem Solving & Decision Making Tools for Facilitators and Team Leaders
Quality Auditing To ISO.9000:2000
Transforming Teams & Organisations
Advanced Debt Recovery through the Courts
Consumer Credit Management
Credit Management for Professional Services
Credit Policy
Debt Recovery through the Courts
Essential Telephone Collection Techniques
Export Credit - Payments and Procedures
Management of Sundry Debtors
Advanced Credit Risk
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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