Consumer Credit Management

Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Dealing with deeper more advanced collection techniques and interpersonal skills for improving collection performance. There will be particular emphasis placed on utilising the major tools and technology available for making debtor contact and ensuring that contact produces cost effective recovery.

Course Contents

Understanding real collection philosophy

Best practice. Worse practice collections

Recruiting, keeping, motivating and incentivising collectors.

Current legislation affecting consumer collections

Recognising types of defaulters

Designing the best collection strategy

Contacting and influencing debtors by written communication

Voice to voice contact with debtors and how to get them to pay

Visiting debtors face to face and how to get them to pay

Finding the debtor to give yourself a better chance of recovery

Suing debtors

...''

Elements of this syllabus are subject to change.

Phone:(01284) 763040

School Address/Venue(s):

Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS

Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham

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