Training Course:Credit Management for Professional ServicesSchool/Trainer:Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' Fee earning organisations are notoriously poor at collecting their debts. Providing a positive, and professional credit management policy which, in turn, will reduce bad debt while protecting the client relationship.
Course Contents
Designing and Implementing Credit Management Policies and Procedures
Why the need for a credit management system
Who is going to be affected by the policy, both internally and externally?
Client acceptance procedures/risk assessment �know you client
Billing methods �how you should be billing to increase profitability
Selling the policy in-house
Service level agreements
Staff and client Education
Choosing the right credit controller
The practical skills and psychological type of person suited to the role
Time management
Management skills
Team building and leadership
In-house relationships �particular emphasis on ending the conflict between fee earner and credit controller
Client care �remembering the client is not just a debtor
Communication �methods of exchanging information
Collection Strategies and Techniques
Effective and quality driven collection
Trouble shooting �continual risk assessment �problem spotting and stopping slow payer molehills becoming bad debt mountains ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.oaktree-training.co.uk/
Phone:(01284) 763040
School Address/Venue(s):
Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS
Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham
Search other schools for Credit Management for Professional Services training resources.
Other training courses offered by Oak Tree Management & Training Ltd.:
Problem Solving & Decision Making Tools for Facilitators and Team Leaders
Quality Auditing To ISO.9000:2000
Transforming Teams & Organisations
Advanced Debt Recovery through the Courts
Advanced Telephone Collection Skills
Consumer Credit Management
Credit Policy
Debt Recovery through the Courts
Essential Telephone Collection Techniques
Export Credit - Payments and Procedures
Management of Sundry Debtors
Advanced Credit Risk
Credit Management Strategies
Credit Risk Analysis
Credit Risk
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