Training Course:Collections for UtilitiesSchool/Trainer:Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' To equip staff in utility collections and callcentre roles with an understanding of how their role related to other internal processes so as to help them to maximise total customer value for their companies.
To learn key collections and negotiation skills, including the opportunity to practice these during the course.
Course Contents
The Role of Credit in Utility Profitability
Costs of enforcement and bad debt
How does bad debt occur?
Measurement of collections success
The Debt Management Process
Debt paths
Telephony
Disconnection/de-energisation
Litigation
Ofgem and Energywatch
The Legal Framework
Legal entities
A right to supply?
Data Protection and proof of residence
The Human Rights Act
Litigation is a last resort
Consumer versus industrial/commercial
Controlling Calls for Cash
Managing the call
Assertiveness with courtesy
Complaint management and follow up
How to negotiate payment
Warning signals for fraud
Summing up and following up
The Loopholes
Deceased
Bankruptcy/Liquidations
Complaints/Disputes
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.oaktree-training.co.uk/
Phone:(01284) 763040
School Address/Venue(s):
Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS
Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham
Search other schools for Collections for Utilities training resources.
Other training courses offered by Oak Tree Management & Training Ltd.:
Credit Policy
Debt Recovery through the Courts
Essential Telephone Collection Techniques
Export Credit - Payments and Procedures
Management of Sundry Debtors
Advanced Credit Risk
Credit Management Strategies
Credit Risk Analysis
Credit Risk
Letters of Credit
Customer Care in Credit Management
Insolvency and Bankruptcy
Legal Aspects of Consumer Credit
Litigation Effective Enforcement
Credit Control by Telephone
Financial Analysis
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