Customer Care in Credit Management

Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This practical interactive course is designed to help delegates develop positive communication and customer handling skills and to focus on their role in relationship management and managing customer expectations. It will also offer the opportunity to practice managing difficult situations with greater confidence.

Course Contents

Understanding your role in relationship management and managing customer expectations

Making the difference

Explaining how to provide a quality service to all customers and debtors

The customer led approach

Making the customer feel valued, building rapport, trust and empathy

Understanding the customer’s real problems

Root cause and effect

Developing positive customer relationships

Getting around ‘don’t upset the customer�
Recognise how behaviour can impact on customers

Tips for making a positive impression and projecting the right image

Case studies �dealing with difficult situations and awkward customers ...''

Elements of this syllabus are subject to change.

Phone:(01284) 763040

School Address/Venue(s):

Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS

Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham

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