Coaching & Mentoring

Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This programme introduces the skills of coaching as a method to motivate and develop staff to meet the needs of their job role, mentoring is an informed and confidential relationship between two people. A mentor will use some of the same skills as a coach or counsellor with the aim of building confidence and enhancing performance and prospects. This course is ideal for people responsible for developing other people and for guiding colleagues through NVQ Programmes, Graduate/Management Development Programmes

This course can be tailored and delivered in company.
Course Objectives
Demonstrated their understanding of the role of the mentor and identified the core skills

Discussed and identified the opportunities for mentoring and how to use them

Practised the key, component skills of mentoring, particularly reflective and non-judgemental listening

Practised identifying learning needs and writing appropriate learning objectives

Practised using listening and questioning skills to draw out from the learner

Practised the skills of observing and giving feedback

Prepared for and carried out a short coaching session
Course Contents
What is Mentoring?
Defining mentoring
What are its aims?

The Role of the Mentor
Who needs mentoring?
Defining the role and responsibilities of the mentor
The four helping styles
What skills do you need?

The Skills of Mentoring
Establishing rapport and building trust
Listening and questioning
Observing
Giving and receiving feedback
Explaining and demonstrating

The Mentor as a Coach
Recognising and making coaching opportunities
Identifying learning needs
Setting learning objectives
Practice session- agreeing learning objectives

The Process of Coaching
Agreeing the plan
Setting goals and targets
Reviewing progress
Practice session - developing a coaching plan

Coaching in Action
Group to practice coaching and feedback skills

The Mentor as a Counsellor
Counselling defined
Types of counselling
Golden rules
Recognising and identifying the need for counselling

Essential Counselling Skills
Verbal and non-verbal communication
Active and reflective listening
Communicating acceptance and non-acceptance
Questions that work and questions to avoid
Appropriate and inappropriate responses
Practical Exercises

Managing the Counselling Meeting
Developing an effective structure
Starting the interview
Getting people to talk
Exploring feelings
Getting to the core and the underlying problems
Controlling the emotion

Counselling in Action
Group to practice a short counselling meeting
...''

Elements of this syllabus are subject to change.

Phone:(01284) 763040

School Address/Venue(s):

Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS

Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham

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