Performance Appraisal Interviewing

Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This course is designed to develop the skills of appraisers to enable them to get the most out of Appraisal Interviews by recognising the need for a coaching and enabling management style.

Delegates are encouraged to bring copies of their companies appraisal system documentation, if available, to be incorporated where possible within the programme to add to individual tuition.

This course can be tailored and delivered in company.

Course Objectives
By the end of the course delegates will have:

Defined the benefits, pitfalls and difficulties of the performance review

Discussed and agreed the best ways to prepare themselves and their staff for a performance review

Practised active listening and questioning techniques

Practised techniques for giving feedback to poor performers

Practised planning for a real-life interview

Discussed the most effective way to structure an interview

Practised the skills of counselling and coaching to deal with performance issues

Demonstrated their understanding of the use of delegation as a development tool

Practised the process of agreeing objectives

Conducted a performance review based on a case study
Course Contents
Introductions
Course Objectives
Previous experience of reviews
Staff’s expectations

Why Carry our Appraisals?
The Benefits and Difficulties
The link between development Reviews and Performance Management

Preparing for a Appraisals
What does the Manager need to prepare?
What does the Staff Member need to prepare?

The Essential Skills
Active listening
Blocks and Barriers
Questioning
Summarising to Agreement
Giving and Receiving Feedback

Staying in Control
Planning the Interview
Preparing Questions
Structuring the Interview
Using the Documentation

Dealing with Performance Shortfalls
Defining and recording training and development needs
Linking objectives to shortfalls in performance
Agreeing behavioural objectives

Conducting the Interview
Role play and case studies

Managing Performance between Reviews
The Importance of Reviews
Expectations

Action Planning

Practical Exercises will be used throughout the course ...''

Elements of this syllabus are subject to change.

Phone:(01284) 763040

School Address/Venue(s):

Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS

Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham

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