Managing 360 Feedback

Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' 360° Feedback differs substantially from the traditional single-course review, most usually carried out by the line manager or supervisor. By increasing the number of evaluations to offer a more balanced and comprehensive view, 360° feedback process improves the quality of performance measures and feedback. Organisations that adopt 360° feedback process improves the quality of performance measures and feedback.

Organisations that adopt 360° feedback want to receive and feedback better quality performance information and to motivate improvements in performance and behaviour.

This course can be tailored and delivered in company.

Course Objectives
By the end of the course, delegates will have:

Demonstrated their understanding of the process of 360° Feedback and how it can work in practice

Identified the potential benefits and pitfalls of 360° Feedback

Discussed and determined the essential measures to minimise the pitfall and ensure the success of 360° Feedback

Developed a behavioural model for the successful reviewer

Demonstrated their ability to structure a feedback interview

Practised the essential skills of information and feedback gathering

Demonstrated their ability to plan, prepare and manage a staff review using 360° Feedback data
Practised the essential review skills of active listening, drawing out information, giving and receiving feedback and agreeing actions

Written behavioural objectives and practised gaining agreement to behavioural change

Established and practised means of handling difficult situations and confronting areas of poor performance

Discussed and agreed ways of successfully introducing 360° Feedback to ensure its long-term success
Course Contents
The Power of 360° Feedback
What is 360° feedback?
How does it work?
Who benefits from 360° feedback?
What are the potential pitfalls?

Ensuring the Success of 360° Feedback
Devising the framework
Using competencies
Choosing appropriate respondents
Establishing the ground rules
The skills of the reviewing manager

Seeking Feedback from Others
Building rapport
Active listening
Gathering information
Drawing out and testing
Summarising to agreement
Structuring the feedback interview

Giving Feedback to Staff
Using 360° Feedback information as a basis of a review
Planning the review
Preparing questions
Managing the interview

Dealing with Performance Shortfalls
Linking objectives to shortfalls in performance
Agreeing behavioural objectives
Defining and recording training and development needs

Handling Difficult Situations
Confrontation
Giving and receiving negative feedback
Improving the process for handling difficult people
Resolving interpersonal conflict
Assertive communication

Managing and Developing Future Performance
The manager as a coach
Helping to bring about long-term behavioural change
Continuing feedback and positive reinforcement

Introducing 360° Feedback
Developing safeguards
Briefing staff
Training those who will provide feedback
Evaluation and review ...''

Elements of this syllabus are subject to change.

Phone:(01284) 763040

School Address/Venue(s):

Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS

Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham

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