Giving Difficult & Constructive Feedback

Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Anyone at any level who needs to give constructive feedback to others, for example during appraisals or in other situations where feedback will help improve performance. It is also helpful to those who are not comfortable or confident about receiving feedback.

This course can be tailored and delivered in company.
Course Objectives
To give constructive feedback to others.

Motivate them to improve subsequent performance.

Receive positive feedback and negative criticism objectively.

Deal with anger and conflict assertively and in a professional manner.
Course Contents
What is Constructive Feedback?: defining what makes feedback constructive; why feedback must be constructive if it is to make a lasting difference to performance; how feedback can help managers and organisations.

Giving Constructive Feedback: preparing objective evidence; planning the encounter; when and where to give feedback; keeping it simple and to the point; delivering the feedback so that it is clearly understood, acceptable and actionable; getting the balance right between positive and constructive feedback; motivating the recipient to learn and change.

Dealing with Emotion: the skills required to cope with emotional reactions, theirs and yours; using behavioural evidence to maintain objectivity; managing body language and tone of voice; keeping calm and resolving the problem; developing empathy, trust and rapport.
Responding to Criticism: avoiding the ‘defend/attack spiral� respecting their right to respond critically; active listening and sensitivity to the situation; asking the questions that help to clarify the situation; conveying ideas and information non-prescriptively.

Giving Feedback to Difficult People: power and influence; dealing with hostility and aggression; managing conflict; staying on target to achieve required objectives; the strategies for effective ‘win-win�solutions; getting commitment to the solution or next step. ...''

Elements of this syllabus are subject to change.

Phone:(01284) 763040

School Address/Venue(s):

Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS

Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham

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