Counselling Skills at Work

Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This course is designed to provide a realistic foundation for the development of counselling skills, developing listening skills, providing support to others to solve their own problems within the context of the workplace.

This course can be tailored and delivered in company.
Course Objectives
By the end of the course, delegates will have:-

Demonstrated their understanding of the role of the counsellor and identified core skills

Discussed and identified the opportunities for counselling and how to use them

Practised the key, component skills of counselling, in particular reflective and non-judgemental listening

Practised structuring and managing a counselling interview in a role play situation

Identified the types of counselling interview and practised at least one of these in a role play situation

Identified own limitations and when to refer on. Also the need for own support
Course Contents
What is Counselling
Counselling defined
The essential skills of a counsellor
Golden rules

Recognising and Identifying the need for Counselling
Counselling for work-related problems
Counselling for personality problems
Counselling for problems outside work

Essential Counselling Skills
Verbal and non-verbal communication
Active and reflective listening
Communicating acceptance and non-acceptance
Questions that work and questions to avoid
Appropriate and inappropriate responses

Practical exercises

Managing the Interview
Developing an effective structure
Starting the interview
Getting people to talk
Exploring feelings
Role Play

Types of Counselling
Career �Redundancy- Grievance �Personal Problems �Performance Counselling
Case Studies & Role Play ...''

Elements of this syllabus are subject to change.

Phone:(01284) 763040

School Address/Venue(s):

Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS

Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham

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