Emotional Intelligence

Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' In management roles today, not only does the manager need to have technical skills, they also need to have personal qualities such as initiative, adaptability, empathy and persuasiveness. These personal qualities are the skills of Emotional Intelligence.

This is an introductory course, which highlights the skills of Emotional Intelligence and how they can be utilised to great effect in the workplace.

This course can be tailored and delivered in company.
Course Objectives
By the end of the course, delegates will have:-

Reviewed the meaning of emotional intelligence and its purpose in the workplace

Reviewed the five competencies of Emotional Intelligence �Creative Tension, Active choice, Resilience under Pressure, Empathic Relationships, Self Awareness and Control

Identified motivational emotions

Identified the skills required to develop Emotional Intelligence within themselves

Developed a personal plan to utilise the skills of Emotional Intelligence

Practised their newly acquired skills in a work context

Developed an action plan for implementation in the workplace

Course Contents
Introductions

Introduction to Emotional Intelligence
What is emotional intelligence?
How can this be utilised in the workplace

Identifying personal competences

The five elements of emotional intelligence
Empathy �why is it essential for managing and leading others
Cultivating Self Awareness
Understanding our own and other’s emotions
The role of intuition in decision-making
How to manage your internal states, impulses and resources
How to control disruptive emotions

Motivational Emotions
What are these?
How can we utilities these to develop ourselves

Utilising the Skills of Emotional Intelligence in the Workplace
Practical exercises

Personal Development Action Plans ...''

Elements of this syllabus are subject to change.

Phone:(01284) 763040

School Address/Venue(s):

Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS

Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham

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