The Experienced Sales Supervisor

Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This course is designed for current supervisors who have had little or no previous training and have had sufficient experience to benefit from an advanced course.

This course can be tailored and delivered in company.
Course Objectives
By the end of the course, delegates will have:

Reviewed the responsibilities of a supervisor

Identified their own style of supervision and reviewed strengths and weaknesses

Identified their current leadership style and discussed alternative styles and their benefits

Reviewed the benefits of delegation as a motivational tool

Practised setting SMART Objectives

Practised giving feedback on performance issues

Developed a range of practical skills to cope effectively with their responsibilities.

Course Contents
Responsibilities: place in the management team; supervisor’s role; limits of authority.

Personal Awareness: styles of supervision �strengths and weaknesses; developing your own preferred style; personal authority; recognising the effect you have on others.

Leadership: styles and attributes; job enrichment; making an impact; personal marketing.

Communication Skills: avoiding misunderstanding; developing a positive and straightforward style; body language; the ability to decipher what is not said.

Delegation: what is delegation?; empowerment; answering
the questions what? who? when? and how?; activities to be delegated; selecting appropriate staff; barriers to delegation.

Motivation: a practical plan; motivation needs analysis; why motivations change; meeting individual needs; motivation through communication and involvement; matching management style to the needs of the team.

Performance Management: setting work objectives and performance standards; giving and receiving performance feedback; remaining objective and unemotional.

Monitoring and Evaluating Performance: factors that affect performance; evaluating results; giving constructive criticism; handling discipline; helping staff perform effectively.

Power and Influence: influencing others using a range of different strategies; examining current work relationships and pinpoint problems; identifying and using your power base.

Handling Difficult Staff: understanding difficult behaviour; types of difficult people; gathering evidence; constructive confrontation.
...''

Elements of this syllabus are subject to change.

Phone:(01284) 763040

School Address/Venue(s):

Park Farm Business Centre
Fornham St Genevieve
Bury St Edmunds
Suffolk
United Kingdom
IP28 6TS

Jobs & Resumes: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Houses & Roommates: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham
Travel Agencies: Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Nottingham

Search other schools for The Experienced Sales Supervisor training resources.

Creative Sales by Telepower
Consultative Client Contact Skills
Professional Account Management
Contract Law and Negotiation
Professional Business Negotiating
Selling a Service
Writing to Sell
Senior Executive
Strategic Process Deployment
ISO14000

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Facts: This website holds more than 300,000 training course records worldwide, with hundreds of new postings daily. All services in this website are free!