Training Course:ITIL v3 Release Control & ValidationSchool/Trainer:Parity Training Ltd.
Edinburgh, Leeds, London, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' The course is aimed at IT professionals who wish to develop specific, related key ITSM capabilities. This is achieved through acquiring a deeper, working understanding of how key aspects of service transition are practicably put into place across the Service Lifecycle. The course will help individuals understand the specifics of process integration, the roles and responsibilities performed by the key functions, together with an understanding of the impact of business change on the successful planning, management and release of IT services. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. This Release Control and Validation module focusses on: - Change Management - Service Asset and Configuration Management - Service Release and Deployment Management - Service Validation and Testing - Knowledge Management - Service Evaluation
Course Objectives
Candidates completing the course can expect to gain an understanding of Release, Control & Validation (RCV) and its importance to the provision of service and the achievement of operational excellence. This includes: - competency in the principles, objectives, processes, activities, methods & functions employed within RCV and how they interact with the rest of the Lifecycle - an appreciation of the technology considerations for RCV - an awareness of the implementation considerations for RCV - insight into the operational challenges, risks and critical success factors associated with RCV - recognition of how to measure RCV - realisation of the importance of IT Security and its contribution to RCV ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.paritytraining.com/
Phone:0800 656 100
School Address/Venue(s):
Parity Training Ltd
3rd Floor
120 Moorgate
London
United Kingdom
EC2M 6SS
Jobs & Resumes: Edinburgh, Leeds, London
Houses & Roommates: Edinburgh, Leeds, London
Travel Agencies: Edinburgh, Leeds, London
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ITIL v3 Service Strategy
ITIL v3 Service Transition
ITIL v3 Planning, Protection & Optimisation
ITIL v3 Service Offerings & Agreements
ITIL v3 Manager’s Bridging
ITIL v3 Manager Bridging
ITIL v3 Managing Across the Lifecycle
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