Training Course:Customer Care WorkshopSchool/Trainer:Parity Training Ltd.
Edinburgh, Leeds, London, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' Creating the Right Focus
The importance of excellent customer service can not be undervalued. This course is specifically designed to provide ’Your Company Ambassador’, front line staff, with expertise required to convey and maintain a customer sensitive culture. The skills learnt during this very intensive workshop will enable them to value their input and provide an understanding of the ’tools’ required to be professional employees.
Course Objectives
To provide knowledge of and practice in, the skills and techniques to work in a customer driven environment.
Skills Gained
Understand that first impressions count.
Practice In depth interpersonal skills.
Understand and demonstrate Transactional Analysis during role-play.
Display knowledge of known service concepts.
Handle complaints.
Develop a personal action plan. ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.paritytraining.com/
Phone:0800 656 100
School Address/Venue(s):
Parity Training Ltd
3rd Floor
120 Moorgate
London
United Kingdom
EC2M 6SS
Jobs & Resumes: Edinburgh, Leeds, London
Houses & Roommates: Edinburgh, Leeds, London
Travel Agencies: Edinburgh, Leeds, London
Search other schools for Customer Care training resources.
Other training courses offered by Parity Training Ltd.:
ISEB Certificate in IS Consultancy Practice
Managing Pressure & Dealing with Stress
Personal Effectiveness
Problem Solving and Decision Making
Putting Assertiveness to Work
Relationship Management
Successful Negotiation Skills
Time and Priority Management
Train the Trainer
Writing for High Impact
Customer Retention
Customer Service Skills for the Help Desk
Customer Service
face to face for frontline staff
face to face for key Sales Staff
face to face for the Management Team
Field Sales
Performance Managing a Sales Team
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