CUSTOMER CARE

Phoenix Training and Development
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide the delegates with the skills necessary to maintain a courteous, calm and confident manner in dealing with personal and telephone situations of every kind, from general enquiries to specific customer complaints. Practical exercises and role-plays (including Phone Coach Technology if applicable) will be used whenever possible to increase confidence and to ensure that techniques can be easily applied back in the work environment. ...''

Elements of this syllabus are subject to change.

Phone:020 7234 0480

School Address/Venue(s):

Phoenix Training and Development
The Leathermarket
Weston Street
London
United Kingdom
SE1 3ER

Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London

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THE POWER OF THE HUMAN VOICE
PRACTICAL NEGOTIATION SKILLS
ADVANCED NEGOTIATION SKILLS
CONSULTANCY SKILLS
INTERNAL CONSULTING
SPRINGBOARD TO CONSULTANCY
EFFECTIVE COMMUNICATION SKILLS
INTERPERSONAL SENSITIVITY
IMPACT & INFLUENCE
INFLUENCE WITHOUT AUTHORITY
UNDERSTANDING & USING BODY LANGUAGE
ONE - TO - ONE COMMUNICATION COACHING
CREATIVE WRITING IN THE COMMERCIAL WORLD
BUSINESS ENGLISH
WRITING EFFECTIVE LETTERS
WRITING DYNAMIC REPORTS & PROPOSALS
TIME MANAGEMENT & ORGANISATION
STRESS MANAGEMENT
ASSERTIVENESS

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